- 14-day guarantee on a first purchase: if you bought a plan for the first time and used fewer than 50 requests of the paid quota, ask within 14 days and we refund in full.
- Outage: if the API was unavailable for more than 24 consecutive hours during a paid period, we refund that period pro rata on request.
- Renewals: renewal charges are not refundable; cancel before the renewal date in the customer portal (API page, "Manage subscription") to avoid the next charge. The plan stays active to the end of the period you paid for.
- Duplicate or mistaken charges: refunded in full, always.
- Consumer rights: where the law of your country gives you a non-waivable right of withdrawal or refund, it applies.
To request a refund use the contact page (topic "Billing") with the email used at checkout, or reply to your Paddle receipt. Refunds appear on your statement within 5 to 10 business days.